Holiday Inn Express & Suites - Harrisonburg University Area , an IHG Hotel

We came for an admitted students day at JMU and the location was perfect. The room was clean and updated with a small seating area and desk (which was just enough space). Food and shopping are all within walking distance. The staff was super friendly, even coming up to our room when I had an issue with the shower (it wasn't broken, it was just a 'unique' design).

Upon entering the hotel, I was greeted by the most friendly staff who immediately made me feel genuinely welcome. I loved the authentic feel of the staff who I felt were nice because that was who they were as a people and not just employees.

We stayed at a Holiday Inn Express in Ottawa in 2019 and the breakfast we enjoyed in Harrisonburg was much better! Scott, the waiter, was so friendly and polite. The bed was extremely comfy and it was so useful to have a small night-light in the bathroom. It was good to have proper coat hangers instead of those horrid ones that are fixed to the rail and the chair beside one bed was extremely comfy. The hotel lift was very quick and efficient - in contrast to other hotels where we've stayed. The hotel grounds were smart and everything felt very new and clean.

Breakfast Included hot meals, not just a continental breakfast. Great selection for traveling with children. We had the entire pool room to ourselves. It was clean and very comfortable. I don't imagine having to come near this area again, but if I do I would absolutely stay here again.

The customer service was great. At check in our room had already been assigned and the keys were ready to go. The facility was very clean. It was quiet. The rooms were nice and equipped with coffee machines. The breakfast had a nice variety, including eggs and sausage, and well stocked. Staff was friendly.